Purchase Policy

We always recommend making an appointment ahead of time to ensure you get in with us. Appointments may be requested online, over the phone or in person. All packages expire 1 year after purchase and prices are subject to change without notice. ALL SERVICES ARE NON REFUNDABLE. All class packages are non refundable. For your convenience we accept all major credit cards, cash and personal checks with proper identification. Returned checks are subject to a $30 service charge. Gratuities cannot be added to checks

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Cancellation Policy

As a courtesy to our technicians we request a 24-hour notice when cancelling an appointment. Time is a very precious commodity and a late arrival for an appointment may result in an adjustment to your service so that we don't run late for our next guest. Late cancellations and no shows will be charged 100% of the services booked. **If you should be feeling sick, have a fever, are exposed to anyone with COVID-19, have traveled within the past 14 days, we ask that you reschedule your appointment. DO NOT "NO SHOW" YOUR APPOINTMENT, YOU WILL BE CHARGED 100% OF THE SERVICE/S BOOKED.

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Waitlist Policy

If our schedules are fully booked, you will be offered to be booked in the waitlist. If your requested time slot becomes available, you will be called to confirm and then booked. 

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Requests

When booking through our Mindbody site, your appointment will go through as a request ONLY. Your appointment must be approved by one of our team members in order for it to be valid. Once approved you will receive an approval email. We will reach out to you in order to collect your card information to hold the appointment. If you do not get back to us, via phone, texting service or email we will deny your appointment. You will also receive an email if you are denied. If you need to make any changes to your request, our texting service will not see your appointment so you will have to email us or ask the service to speak with someone, and we will get back to you once we have availability.

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Monthly Memberships

A monthly membership requires a 3 month minimum commitment, inclusive of 3 automatic payments and is non-refundable.  After the 3 month commitment has been fulfilled, the membership will auto renew on a monthly basis or you have the option to freeze or cancel your membership 5 days prior to the next monthly auto-renewal. Guests may freeze their monthly membership for $10 dollars per month. Please fill out the following forms should you decide to cancel or freeze your membership. Cancellation Form    Freeze Form

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Salon Policy

We kindly ask that first time clients arrive 5 minutes early for your appointment to fill out our new guest intake form and to get situated. We regret that we cannot be responsible for loss or damage to your personal articles while in the salon. Please wear the smock we provide for you during your services.  Spray tanning guests 18 years of age or younger must have parental consent to receive a spray tan.

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To save time you can fill out your forms ahead of time: Hair & Makeup New Guest Intake Form    Sunless Tanning Release Form

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Gratuities

Gratuities are at the discretion of our guests and are greatly appreciated. Our service providers appreciate you thanking them for the service they provided. We do accept gratuities in cash or Venmo. GRATUITIES ARE NON REFUNDABLE.